Welcome to your new virtual intake headquarters. HQ Intake’s team is trained to answer calls and sign qualified, high-quality cases so you can focus on what really matters. Convert leads into clients by taking advantage of our wide range of customizable services.
New Client Intake Service
Your leads aren’t just numbers. They’re future relationships and opportunities for growth. Not only do we train our exceptional legal intake team in inbound marketing and sales techniques, we also pride ourselves in having a team that is highly professional, empathetic and equipped to respond to objections both firmly and compassionately. Increase your conversion rate and sign more cases by taking advantage of HQ’s elite intake services.
Our highly trained sales representatives will pick up the phone and keep your potential lead engaged by building rapport, asking questions and connecting with your prospect. If the call drops, our team is trained to follow up quickly, effectively, and often to ensure that your marketing budget is always being maximized.
Retainer & Contract Acquisition Services
With our retainer services, you’ll only speak with signed qualified clients. Once our intake specialists qualify your leads, they will use e-signature software to have potential clients complete the appropriate retainers on the first call. You only pay for this service when a potential client signs with your firm.
Our bilingual intake specialists are perfect for attorneys who serve a diverse population, or who wish to reach a wider client base. If you are trying to reach a Spanish-speaking population, it’s vital you can effectively communicate with them when they call. At HQ Intake, we have a team of legal intake experts who are fluent in English and Spanish. If an English-speaking representative picks up a call from a Spanish-speaking client, they know how to communicate that they will redirect the call. Put your clients at ease by letting them speak the language they feel most comfortable with on the phone.
CRM and Case Management Integration
HQ Intake provides robust CRM and case management integration. If you have a CRM and/or case management system that you love, our specialists can seamlessly integrate their new cases into those programs. This keeps you, your employees, and your clients all on the same page right from the very first call. No need to update your records yourself; HQ Intake will do the work for you.
Web & Email Inquiry Response
In addition to inbound calls, HQ Intake can help convert your web and emailed leads into clients. Our sales representatives can follow up on your leads whether they come through a form on your website or via email. We’ll work with you to establish a response plan that fits your needs, whether you prefer email correspondence or an outbound call. Our reps can handle the process from start to finish and follow up on any leads that don’t pick up on the first call.
Lead Follow Up
Don’t let dead leads become lost opportunities. In addition to handling new clients, HQ Intake can help you follow up on retainers that haven’t been finalized yet. Give us your old wanted leads and we’ll do all the following up for you. Many potential clients still need your help. Let HQ solve this critical problem for you.