About Us — HQ Intake | 24/7 Bilingual Legal Intake Services

Our Story

Built to Solve a Critical Problem

HQ Intake was founded to solve a critical problem in legal marketing: leads are expensive to generate, but most law firms lose 30-50% of them to slow response times, language barriers, and overwhelmed staff.

We built a team of dedicated, bilingual intake specialists who answer every call, qualify every lead, and sign retainers — 24 hours a day, 7 days a week.

Based in Encino, California, HQ Intake serves personal injury law firms nationwide. Our specialists are trained specifically on PI and MVA cases, and they understand the urgency that every lead demands.

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To ensure that every qualified lead becomes a signed client for our partner law firms.

Our Mission

Why HQ Intake

What Makes Us Different

We don't just answer phones. We convert leads into signed clients with speed, precision, and care.

24/7 Availability

Nights, weekends, holidays — we never close. Your leads don't wait until Monday, and neither do we. Every call is answered within 30 seconds.

Bilingual Team

100% bilingual coverage on every shift. Our English and Spanish-speaking specialists provide culturally sensitive communication — no language barriers, ever.

Speed Wins Cases

Less than 30 seconds average response time. The first firm to answer gets the case — and that firm is always your firm when you work with us.

CRM Integration

Real-time sync with HubSpot, Salesforce, and leading legal CRMs. Every lead is tracked, documented, and delivered to your team instantly.

PI/MVA Specialists

Our team is trained specifically on personal injury and motor vehicle accident cases. We know the right questions to ask and how to qualify leads fast.

HIPAA Compliant

Full HIPAA compliance on every call. Your clients' sensitive information is protected by enterprise-grade security protocols and trained staff.

By The Numbers

Results That Speak for Themselves

95%

Call Answer Rate

Industry Average: 67%

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Average Response Time

Industry Average: 3+ minutes

24/7

Coverage Including Holidays

Never miss a lead, ever

2x

Conversion Rate vs In-House

Dedicated, trained specialists

100%

Bilingual Coverage

English + Spanish on every shift

0

Missed After-Hours Leads

Nights, weekends, holidays covered

HQ Intake real-time performance dashboard

Our Technology

Powered by Best-in-Class Tech

Every call, every lead, every signed case — tracked in real time and synced to your CRM instantly.

Convoso powers our intelligent call routing and dialer system, ensuring leads are answered within seconds and routed to the right specialist based on language, case type, and client preference.

HubSpot serves as our CRM backbone, providing seamless data sync, lead tracking, and pipeline management. Every interaction is logged and accessible in real time.

Custom Dashboards give you full visibility into your intake pipeline — call volume, answer rates, qualification rates, signed cases, and ROI metrics at your fingertips.

Explore Our Services

About HQ Intake