Every call answered by a trained specialist within 30 seconds. No voicemail, no hold queues, no missed opportunities — day or night.
Our intake specialists are available around the clock, including nights, weekends, and holidays. When a potential client calls your firm, they reach a real person who is trained, professional, and ready to help.
We develop custom call scripts for each client, ensuring your firm's brand voice, qualifying criteria, and case preferences are reflected in every interaction.
We screen every lead against your criteria so only qualified cases reach your attorneys.
Our qualification process covers every critical factor:
✓Case type assessment
✓Jurisdiction verification
✓Statute of limitations check
✓Liability evaluation
✓Insurance coverage screening
✓Injury severity assessment
Your attorneys only see cases that meet your specific criteria. No junk leads, no wasted time.
Fluent English and Spanish intake on every shift. No language barriers, ever.
The Hispanic community represents one of the largest and fastest-growing demographics in personal injury cases. If your intake team can't communicate in Spanish, you're losing cases to firms that can.
Our specialists provide culturally sensitive communication that builds trust from the first moment. Every caller feels understood, respected, and confident in choosing your firm.
We don't just qualify leads — we close them. Retainers signed on the spot, while the client is still engaged.
Our specialists guide qualified leads through e-signature retainer agreements while they're still on the phone. No delays, no follow-up calls, no lost momentum.
For leads who need time to decide, we run systematic follow-up campaigns via phone, text, and email to convert unsigned leads into signed clients.
Real-time data sync with HubSpot, Salesforce, and leading legal CRMs. Zero manual data entry.
Every lead, every call note, every signed retainer flows directly into your CRM the moment it happens. Your attorneys and case managers see new clients in real time without lifting a finger.
We integrate with HubSpot, Salesforce, Clio, MyCase, Filevine, and most major legal practice management platforms. If you use it, we can sync with it.
Full transparency into every metric. Daily and weekly reports that show exactly what you're getting.
Our custom reporting dashboards track everything that matters:
✓Call volume and answer rate
✓Lead qualification rate
✓Retainer signing rate
✓Conversion tracking
✓Response time metrics
✓ROI analysis
No black box. You see exactly how your intake operation is performing at all times.
